Black Friday and Cyber Monday are just a= round the corner, and we know you=E2=80=99re focused on connecting with cus= tomers during one of the busiest times of the year. With higher traffic vol= umes, it=E2=80=99s also not uncommon to see a little extra noise from bad a= ctors.

We=E2=80=99re reaching out about t= his so you can spot these signals early and protect yourself and your custo= mers. In that same spirit of preparedness, we also want to help you brush u= p on account security since we=E2=80=99ve seen an increase in phishing camp= aigns that attempt to impersonate Twilio and Twilio SendGrid.
<= /p>=20

These brand spoofing attempts can = be convincing, but there are clear signs to watch for. Here=E2=80=99s how t= o spot them and keep your account secure.

If you receive an unexpected email claiming to be from Twilio or SendGri= d, watch for these red flags:

=20
• Fake domains or sender addresse= s: Scammers register domains that look almost identical to ours, l= ike using =E2=80=9Ctwiliio.com=E2=80=9D (with two i's) instead of = =E2=80=9Ctwilio.com=E2=80=9D
=20
• Copied branding: Bad a= ctors may steal our logos, colors, and email templates to make their messag= es look authentic. Just because an email has a Twilio or SendGrid logo does= n't mean it came from us. Always check the sender and the actual domain the= email came from.
=20
• Lookalike websites and suspicio= us URLs: Fake login pages are designed to mimic our Console or Sen= dGrid interface, often using URLs that are just one or two characters diffe= rent from the real thing.
=20
• Urgent language: Twili= o does occasionally send time-sensitive notifications when there are real i= ssues affecting your account. Legitimate Twilio alerts will direct you to t= he Twilio Console to resolve issues, and we=E2=80=99ll never ask you to ver= ify your account or share sensitive information via email. However, scammer= s will use urgency to trick you into acting without thinking.
=20

We'll never ask you to = share your password, two-factor authentication codes, or recovery codes and= we'll never request payment through gift cards or cryptocurrency. If someo= ne claiming to be from Twilio asks for these things, it's not us.
If you receive a= ny suspicious messages, please forward them to the Twilio Fraud team at [email protected] and we'll investigate.

We understand this can ha= ppen, and we recommend taking these steps to secure your account right away= :

=20
• Stop interacting with the site = immediately: Close the website and don't enter any additional info= rmation.
=20
• Change your passwords right awa= y: Update your Twilio or SendGrid password immediately, and if you= 've used that password anywhere else, change those too. If you're a SendGri= d account owner, we recommend updating passwords for your teammates as well= . For Twilio accounts, consider updating passwords for other users on your = account. Using unique passwords for each service helps protect you.<= /li>=20
• Add two-factor authentication t= o your account: Adding this extra layer of security makes it much = harder for anyone to access your account, even if they have your password.<= /span> Follow this guide to set up two-factor authentication on your Twilio accou= nt and this guide for setting it up in Twilio SendGrid.
=20
• Rotate your API credentials: This ensures that any compromised keys can't be used to access your = account.
=20
• Review your recent account acti= vity: Look for anything unexpected, like changes to your settings = or API calls you didn't make. If you spot something concerning, let us know= right away.
=20
• Reach out to our Twilio Help Ce= nter Assistant: If you have any questions, visit our Twilio Help Center Assistant fo= r more information on keeping your account secure.
=20

For more information ab= out protecting your account and more, check out these resources:

=20
• Enable Two-Factor Authentication on your Twilio Account
=20
• How to change your Twilio password
=20
• Anti-Fraud Developer's Guide
=20
• Twilio Trust Center
=20
• Auth Tokens and How to Change Them
=20
• Proactive Steps for Customers Experiencing Account Takeover=20
• October 2025 Fraud Update: How ISVs can Prepare for the Holiday Season=
=20
• Setting Up Two-Factor Authentication | Twilio SendGrid
=20
• Compromised Account Recovery | Twilio SendGrid
=20
• Forced Password Reset FAQ | Twilio SendGrid
=20

Thanks for building with Twilio.<= br />
=E2=80=93Team Twilio